FAQ
Frequently Asked Questions (FAQ)
We’re here to help! Below are answers to some of the most common questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us.
Orders & Payments
Q: How can I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Q: Can I change or cancel my order?
A: Yes, you can change or cancel your order within 24 hours of placing it. Please contact us at [Insert Contact Email] as soon as possible.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship to select countries. Please refer to our Shipping Policy for details.
Q: How long does shipping take?
A: Delivery times depend on your chosen shipping method and location. Standard shipping typically takes 5-7 business days.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking number via email. Use it to track your package on the carrier’s website.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items. Please visit our Returns Policy page for full details.
Q: How do I initiate a return?
A: Contact our support team at tdcosmeticsandco@gmail.com with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Products
Q: Are your products cruelty-free?
A: Yes, all of our products are cruelty-free and not tested on animals.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations. You can purchase them here.
Q: How can I find out more about product ingredients?
A: Each product page includes detailed ingredient lists and descriptions. If you have specific questions, feel free to contact us.
Account & Support
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.
Q: How can I contact customer support?
A: You can reach us via email at [Insert Contact Email] or by phone at [Insert Contact Number]. Our support team is available during business hours.
Q: I forgot my password. What should I do?
A: Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
Other Questions
Q: Do you offer discounts or promotions?
A: Yes, we often run special promotions. Subscribe to our newsletter to stay updated.
Q: Can I provide feedback on my shopping experience?
A: Absolutely! We value your feedback. Contact us at [Insert Contact Email] to share your thoughts.
Still have questions? Reach out to us at tdcosmeticsandco@gmail.com, and we’ll be happy to assist you!